We have a practice complaints procedure to deal with comments, suggestions and complaints about the service we provide. Our practice manager Andrew Sarek will give you further information.
We aim to provide a high standard of care and are always interested in ways of improving our services. Even in the best organisations misunderstanding and complaints arise. If you wish to make a complaint, please call or write to the Practice Manager, Mr Sarek, and he will pass the complaint to the clinician concerned. We will always reply promptly, and do our utmost to resolve the issue.
If you do not feel your complaint has been dealt with satisfactorily, you can write to the NHS England complaints department who will coordinate the response of the doctor concerned.
Complaining to NHS England
By post to: NHS England. PO Box 16738. Redditch. B97 9PT. By email to: firstname.lastname@example.org. By telephone: 0300 311 22 33. Opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when they are open at the later time of 9.30am. They are closed on bank holidays.
If you would like assistance with your complaint, you can seek the help of:
POHWER Independent Complaints Advocacy Service
Middlesex HA9 0TF
Tel 0845 337 3065
The Data Protection Act 1998 (DPA) requires the Practice to take steps to ensure that individual patient information is not deliberately or accidentally released or (by default) made available or accessible to a third party without the patient’s consent, unless otherwise legally compliant. We respect our patient’s privacy and confidentiality at all times.